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Tips For Effective Communications Monitoring During Pandemic


During the onset of the COVID-19 pandemic, companies and their employees from various industries, including traders, bankers, and wealth managers of the financial sector, have changed the way they conduct their day-to-day operations. Consequently, to continue their work operations while adhering to safety protocols, such as social distancing, employees have adapted work-from-home arrangements.

However, the transition to remote work of employees has placed urgency on security and compliance with regulations, particularly for the financial industry. The sector is heavily regulated and has to follow different laws focusing on data protection.

Although various communication tools and channels are now available and can be conveniently used, these do not guarantee secure SMS messaging and are unreliable for monitoring an employee’s communication, mainly when they use personal devices for communication. Thus, complying with data protection laws and regulations through capturing messages and call monitoring may be challenging for companies.

Firms must have efficient message monitoring solutions to be able to monitor their employees’ communications, even during the pandemic. An effective communications monitoring solution will also help businesses prevent risks, such as security breaches and information leakage.

Read this infographic by TeleMessage to learn some tips on how businesses can ensure effective communications monitoring during the pandemic.